Trying to find the perfect hotel for a specific event or even just to overnight is really a daunting task! With numerous hotels to choose from and the different services obtainable at the many hotels, making a choice may not be very easy! Numerous folks make the mistake of selecting a Johannesburg hotel simply on the room rates. big mistake!
I truly belief that quality service is something that cannot be observed around every corner anymore. My selection of a Johannesburg hotel would be greatly influenced by the service levels at the specific hotel.
My hubby and I travel quite a lot. As a result we've experienced with different forms of accommodation establishments with different races, amenities and facilities. Some stays so far had been an absolute pleasure, while other visits border on the insane! Allow me to elaborate on two experiences I've recently had at a number of hotels - this may well explain my point of view a bit better:
We not so long ago spent an entire day sightseeing inthe city of Johannesburg an as a result we were extremely tired when we eventually arrived back at the hotel. We decided to grab a quick supper at the restaurant and head straight to bed. Our waitress for the evening was a genuine pleasure! My husband is always full of jokes and this specific waitress had an answer ready for every 1 of his comments and remarks. At the end of the supper we rewarded her with quite a significant tip - and she grinned from ear to ear! She then asked if we would mind to quickly complete a "customer satisfaction card" but as she could not right away discover her cards, she offered to bring it to our hotel room in a couple of minutes.
So hubby and I went to the room, had a cup of coffee and a shower and went to bed about two hours later. In the middle of the night (It was close to 1:00 if I remember correctly!) there was a huge bang on the door! I got such a fright and promptly thought that the hotel was in fire or that we were in some other type of danger. only to find our waitress at the door with the client satisfaction card! That is right; she woke us up just to give us a piece of paper to complete. Needless to say, I was not amused!
A week ago I emailed one more Johannesburg hotel, trying to find a venue for a good friend's birthday party. Yesterday I gave up hope of getting an email back and gave the hotel a call. The receptionist was so rude and unpleasant that I quickly changed my mind about supporting the hotel and hung up the phone.
If you are in the hospitality industry it's very import that your staff is friendly and adequately trained to deal with clients. The abovementioned two hotels will never hear from me again, purely because of negative service received by 2 individuals!
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