The article takes the reader through the ultimate choice of choosing between a cable or a Direct to home Ststem as well as the common issues faced buy users of DTH in india
Advantages of DTH
1. Dolby Audio. Cable TV does not even come near
2. Digital Picture quality
3. Information Bar showing current and future program details
4. Special features
5. Always Available (as long as there is electricity in your house and the set top box is working and there is no rain)
6. Advanced payment options (online).
Disadvantages of DTH
Many of the DTH services providers in India hide the disadvantage form the customer which the customer should know about the company. It's difficult to select a package and to get every channel customer want. You have to select a few DTH service providers.
For any complaint in DTH you have to call Customer Care service which takes time to respond. In the case of cable network you have to call cable network person and he will repair it quickly.
Suppose you want to watch live in TV, DTH provider will not provide you the live which is going on somewhere else but in case cable network will provide the service. In DTH you have to watch news and satisfy yourself
Cable network are connect through the cables wire one of the cable guy will comes at your home, connects cable wire to your TV and only sends his payment collectors to collect the monthly bills, and the monthly charges of cable will be fixed.
Benefits of Cable
1. No online transactions, No customer care phones, No late charge,
2. Huge time saving due to avoidance of above issues
3. No maintenance cost, No set top box issue.
Major Issues with DTH in India
Customers are treated as the GOD in the business, but later on the business treats that GOD as the stranger and pays zero attention towards them. The DTH services had prosper a lot in India but then to there are 5-6% of the users are not satisfied with the services provided by the DTH Service Providers in India and have complaints with the DTH services providers. Customers have complaints regarding the installation of the DTH connection. Even if the Installation is done, the Activation is delayed.
Installation issue generally occurs because of the delay in installation by the company. A lot of Complaints are made by the Subscribers about their problems during the Installation of the DTH Connection of various providers.
Customers are treated as the GOD in the business, but later on the business treats that GOD as the stranger and pays zero attention towards them. The DTH services had prosper a lot in India but then to there are 5-6% of the users are not satisfied with the services provided by the DTH Service Providers in India and have complaints with the DTH services providers. Customers have complaints regarding the low signals of the DTH connection. Low Signal means, the channels gets disrupted even due to a small blow of wind or with a few drops of rains.
Now-a-days DTH connections in India are developing very fast. It has been proved that the DTH Connection is far better than the cable TV. The DTH service providers in India, like Tata Sky, Airtel Digital Tv, Sun direct DTH, Videocon D2H, Dish TV are being more and more competitive day by day. But a small barrier is been involved in the growth of DTH India, i.e. the societies in Mumbai are not allowing the DISH Antenna to be placed on the terrace.
What if a user wants a DTH Connection and his Residence is not in the South-east facing? There is only option left and that is to place the DISH Antenna on the terrace. But because of the restrictions by the societies that user is unable to get the DTH connection. And because of this a large network of DTH Connections is unable to get it.
In addition to this, DTH providers have maintained the Monopoly in many buildings, i.e. they have acquired the DTH Connection in the whole Society. In result of this the user, if not satisfied by that DTH service provider, cant change the DTH Connection and have to bare it or cancel that connection.
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